At Hayaa Collective Store, we are committed to ensuring that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your order, we offer a clear and straightforward refund and returns process. Please read through our policy carefully to understand the conditions under which returns and refunds can be processed.

1. Eligibility for Returns

You may return items within 14 days from the date of delivery if:

  • The product is unused, unworn, and in its original condition.
  • The item is in its original packaging with all tags attached.
  • The product is defective, damaged during shipping, or does not match the description provided on our website.

Note: Custom-made or personalized items are not eligible for return or exchange unless they arrive damaged or defective.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team via email at info@thereliabletechnologies.com or call us at +92 348 5446847 within 14 days of receiving your order.
  2. Provide your order number, a description of the item, and the reason for your return request.
  3. Once your return is approved, we will send you detailed instructions on how to return the product.

3. Return Shipping Costs

  • If the return is due to a defect, damage, or error on our part, Hayaacollective.store will cover the return shipping costs.
  • For returns due to personal preference (such as size or color), the customer will be responsible for return shipping charges.

4. Refund Process

Once your return is received and inspected, we will process your refund. Please allow 7-10 business days for the refund to be reflected in your original payment method. The refund will cover the full purchase price of the product, excluding any shipping charges unless the return was due to our error.

5. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Custom-made or personalized products
  • Items purchased during sales or promotional events (unless otherwise specified)

6. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original product and place a new order for the desired item.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will offer a full refund or replacement as per your preference. Please ensure to provide photographic evidence of the damaged item and packaging when reaching out to us.

8. Contact Us

If you have any questions about our Refund and Returns Policy, or if you need further assistance, please contact us at:

We aim to provide excellent customer service and resolve any issues you may have with your order promptly. Thank you for shopping with Hayaa Collective Store